This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Endpoint Installation failed

When trying to install Sophos Endpoint in MACOS Catalina it start downloading the last version and the installation fails.

No prompt no explanation, I have installed in other computers within the company, not sure why this is happening.

MacOs Version 10,15,7

Sophos Enpoint Version1.2.0

This thread was automatically locked due to age.

Top Replies

Marcel Martinez over 4 years ago in reply to FormerMember +1

No SophosDiagnostics log at all. Chwckking the install Log I get this: 2020-12-17 01:15:40-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[31478]: [SMESophosBootstrapAppDelegate.m:1856] System verified 2020…

Parents

0 Shweta over 4 years ago

Hi Marcel Martinez

Would it be possible to help us with the error screenshot that you are receiving while you are trying to install Sophos Endpoint?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Marcel Martinez over 4 years ago in reply to Shweta

adding it here!!....
Cancel
Vote Up 0 Vote Down

Cancel
0 FormerMember over 4 years ago in reply to Marcel Martinez

What does it say in the system log? Is there a generation of the SophosDiagnostics log at all?
Cancel
Vote Up 0 Vote Down

Cancel
0 Marcel Martinez over 4 years ago in reply to FormerMember

No SophosDiagnostics log at all.

Chwckking the install Log I get this:

2020-12-17 01:15:40-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[31478]: [SMESophosBootstrapAppDelegate.m:1856] System verified
2020-12-17 01:42:30-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[31478]: [SMESophosBootstrapAppDelegate.m:1338] Received failure notification: (1)

I think there is an issue when trying to download the latest version, is there an off line install package for MacOS?
Cancel
Vote Up +1 Vote Down

Cancel
0 Marcel Martinez over 4 years ago in reply to Marcel Martinez

2020-12-17 02:57:33-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:1856] System verified
2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:1338] Received failure notification: (1)
2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:257] Installation failed.
2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap Downloader[33272]: [SMEDownloadController.m:365] Failed to remove '/Library/Caches/com.sophos.sau/warehouse': error: Error Domain=NSCocoaErrorDomain Code=512 "“warehouse” couldn’t be removed." UserInfo={NSUserStringVariant=(
Remove
), NSFilePath=/Library/Caches/com.sophos.sau/warehouse, NSUnderlyingError=0x7fd6e4a05640 {Error Domain=NSPOSIXErrorDomain Code=22 "Invalid argument"}}
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Marcel Martinez over 4 years ago in reply to Marcel Martinez

2020-12-17 02:57:33-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:1856] System verified
2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:1338] Received failure notification: (1)
2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:257] Installation failed.
2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap Downloader[33272]: [SMEDownloadController.m:365] Failed to remove '/Library/Caches/com.sophos.sau/warehouse': error: Error Domain=NSCocoaErrorDomain Code=512 "“warehouse” couldn’t be removed." UserInfo={NSUserStringVariant=(
Remove
), NSFilePath=/Library/Caches/com.sophos.sau/warehouse, NSUnderlyingError=0x7fd6e4a05640 {Error Domain=NSPOSIXErrorDomain Code=22 "Invalid argument"}}
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data