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Sophos Endpoint Installation failed

Marcel Martinez

When trying to install Sophos Endpoint in MACOS Catalina it start downloading the last version and the installation fails.

No prompt no explanation, I have installed in other computers within the company, not sure why this is happening.

MacOs Version 10,15,7

Sophos Enpoint Version1.2.0



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  • 0 in reply to FormerMember

    No SophosDiagnostics log at all.

    Chwckking the install Log I get this:

    2020-12-17 01:15:40-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[31478]: [SMESophosBootstrapAppDelegate.m:1856] System verified
    2020-12-17 01:42:30-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[31478]: [SMESophosBootstrapAppDelegate.m:1338] Received failure notification: (1)

    I think there is an issue when trying to download the latest version, is there an off line install package for MacOS?

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  • 0 in reply to Marcel Martinez

    2020-12-17 02:57:33-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:1856] System verified
    2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:1338] Received failure notification: (1)
    2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap[33270]: [SMESophosBootstrapAppDelegate.m:257] Installation failed.
    2020-12-17 02:58:00-03 Jorge-Diaz-MBP-15TB Sophos Bootstrap Downloader[33272]: [SMEDownloadController.m:365] Failed to remove '/Library/Caches/com.sophos.sau/warehouse': error: Error Domain=NSCocoaErrorDomain Code=512 "“warehouse” couldn’t be removed." UserInfo={NSUserStringVariant=(
    Remove
    ), NSFilePath=/Library/Caches/com.sophos.sau/warehouse, NSUnderlyingError=0x7fd6e4a05640 {Error Domain=NSPOSIXErrorDomain Code=22 "Invalid argument"}}

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