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[New]Sophos Endpoint for Mac loading services error

Ray Wei

Hi Sophos Support,

please find attachment.

I'm installing Sophos Endpoint for Mac OS Catalina but it start with error, I've followed the instruction and restarted computer but it still show error.

Below services are not started:

SophosCryptoGuard, SophosEventMonitor, SophosScanD, SophosWebIntelligence

Update:

After moved below to "Full Disk Access" still the same error:

SophosCleanD,

SophosScanAgent

SophosServiceManager

Sophos Diagnostic Utility

SophosEndpointUIServer

Sophos Live Response

I've already followed below link:

community.sophos.com/.../several-service-not-started-on-macos-catalina

OS: 10.15 added additional privacy preferences

The JAMF website can't open, is anyone know how to troubleshoot it and can help?

https://drive.google.com/file/d/17ct6xoafDWMIH5uaPHpnuPP6Ggdvpl5_/view?usp=sharing

https://drive.google.com/file/d/1tcaW-hqbPhjLOjBBPaF1xeaAJXs9Rrhm/view?usp=sharing

https://drive.google.com/file/d/1uUtL25NLrYiMWGZHK7frMDi-Qo4WOYiA/view?usp=sharing

https://drive.google.com/file/d/1zZooJC2ijqgdYD4nsP7nCpw4K6lKHLuS/view?usp=sharing

https://drive.google.com/file/d/17LRMvDHXUzVFSfr0Nk98cSHBRR_EWUev/view?usp=sharing


Thanks,

Ray



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Parents Reply
  • 0 in reply to Ray Wei
    Dear Support,
    Sophos Web Control is not working on MAC 10.15, it cannot block the website which I want, the same Sophos policy can be applied on MAC 10.13 and Windows machine and working fine.

    I ran the diagnostic, so not sure whether you can check the status of my MAC.
    DLIT
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