Note: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.
This article describes the steps to configure JAMF to allow configure permissions for Sophos Mac Endpoint on macOS 10.15+
Applies to the following Sophos products and versionsSophos Central Mac Endpoint 10.0.0 and above,Sophos Central Intercept X 10.0.0 and above,Sophos Central Device Encryption 1.5.2 and above,Sophos Anti-Virus for Mac OS X 9.9.7 and above
With macOS 10.13, Apple introduced a new security level that required each 3rd party vendor's kernel extension to be approved. This required Team ID to be allowed, also known as the Apple Developer ID.
With macOS 10.15, Apple added a new default behavior that prevented applications from writing to the disk.
The information below covers both topics:
To alert and inform users, Sophos implement a notification popup. The endpoint will check after each reboot (and continuously every 30 minutes) if the system permissions are compatible.
Note: In Sophos for Mac 9.9.5, a notice is displayed if required permissions are not fully enabled. On October 31st, an issue was found where the notice is triggered if the permissions have been added via an MDM profile, as Apple records these in a different location. Sophos is actively working on updating the detection to correct this.
There are 2 steps required to configure compatibility for macOS 10.15.x (Catalina) and below.Note: One additional step is required if you want to apply the profile to a macOS 11 (Big Sur) device.
codesign --display -r - <app path from table above>
The same profile can be used, but the option "Approved Kernel Extensions" needs to be selected. If this is not configured yet, select the "open" button at the center to begin the configuration.
During configuration, 3 kernel extensions will need to be added, as well as the Sophos Team ID [2H5GFH3774]
Note: Please ensure that "Allow users to approve kernel extensions" is unchecked.
Referring to the screenshot above, add the following kernel extensions:
Make sure to save your changes.
Note: Apple has added a new, optional, method of setting authorization of applications for Privacy in Big Sur with MDM. This new method replaces an existing true/false option with a string value option instead. Here is the Apple article on it: https://developer.apple.com/documentation/devicemanagement/privacypreferencespolicycontrol/services/identity Allowed is the normal method of setting permissions, however as of Big Sur, Apple allows you to instead use Authorization. Our detection for permissions has been configured for the “Required” property (which isn’t actually required if you have Authorization instead). If you can set your MDM provider to use the Allowed True/False (Boolean) setting, it should work without any issues. To check if this applies to you, open the .mobileconfig file in a text editor and search for Sophos. Check if you see - <key>Allowed</key><True/>, or <key>Authorization</key><String>Allow</string>. If it is Authorization, this applies to you. We do recognize that there is a move to this alternate form, and as such, we have made an improvement, coming out in our 10.1.3 release in July, to detect both versions. Until this releases, we recommend using the Allowed True/False style privacy permission setting for Sophos processes.
The same profile configuration can be used.
Note: Sophos does not guarantee the security of third party applications and they should be used at your own risk.
There is a utility called PPPC Utility on Github which allows you to build a configuration profile for Privacy Preferences. It can be located here: https://github.com/jamf/PPPC-Utility. To use this, follow the guidance on the link, and drag and drop the Sophos items into it.
This profile can then be loaded into JAMF.
Special thanks to MichaelCurtis
Sophos Central MDM Configuration
How to Configure JAMF Privacy Preferences for 10.15 Compatibility
Special thanks to mscottblake for sharing this!
Within the same Configuration Profile, add a Content Filter payload (this requires Jamf Pro 10.26+) with the following keys and values configured:
Note that the Filter Name can be anything, but it is required.
Once the complete, the payload should look like this:
I have followed the instructions on this article. However, in Big Sur I am still getting the prompts to allow the System Extensions for SophosScanD and SophosWebNetworkExtension. I have a configuration…
Is there no progress yet on the issue "where the notice is triggered if the permissions have been added via an MDM profile"? This article hasn't been updated since November, but it's still referenced in KB 134552, updated 24 Mar 2020.
As of now, we need to provide permission as stated above. We will be updating our forums as soon as there is any update on this issue.
There have been no resolutions to this post and we are needing to deploy Catalina soon. What is the status of the Full Disk Access Window issue? This is honestly unacceptable, seeing as this issue has been known about for 6 months now.
This is a new requirement from Apple. Sophos requires this access in order to scan the system. Apple has made it so it must be requested by the user or set in the MDM.
It still doesn't work. Sophos still ask for permission to files, even thought we have made all the PPPC settings. This is version 9.9.8.
It looks like it's not enough with SystemPolicyAllFiles, but they also need SystemPolicySysAdminFiles.
Then we got it working.
Hello everyone - Is there any update on this please Sophos Support? Still doesn't appear to work as designed/thought?
We still need to provide the permission as mentioned in the article, we will update the information if it is fixed in upcoming releases.
This popped up again this week. All setting via KB article does not fix. Also created a Config Profile for JAMF using PPPC Utility. No joy! All of my Catalina users are experiencing the issue. Sophos Endpoint v10.0.1
We are getting the same thing. Previously, this was not alerting. We have all the necessary components whitelisted with a PPPC config profile in jamf .In the notes for the latest release, the say The notification "Full disk access required" that asks the user to grant Sophos processes full disk access may be re-triggered but offer no solution for getting rid of it.