Note: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.
This article describes the steps to configure JAMF to allow configure permissions for Sophos Mac Endpoint on macOS 10.15+
Applies to the following Sophos products and versionsSophos Central Mac Endpoint 10.0.0 and above,Sophos Central Intercept X 10.0.0 and above,Sophos Central Device Encryption 1.5.2 and above,Sophos Anti-Virus for Mac OS X 9.9.7 and above
With macOS 10.13, Apple introduced a new security level that required each 3rd party vendor's kernel extension to be approved. This required Team ID to be allowed, also known as the Apple Developer ID.
With macOS 10.15, Apple added a new default behavior that prevented applications from writing to the disk.
The information below covers both topics:
To alert and inform users, Sophos implement a notification popup. The endpoint will check after each reboot (and continuously every 30 minutes) if the system permissions are compatible.
Note: In Sophos for Mac 9.9.5, a notice is displayed if required permissions are not fully enabled. On October 31st, an issue was found where the notice is triggered if the permissions have been added via an MDM profile, as Apple records these in a different location. Sophos is actively working on updating the detection to correct this.
There are 2 steps required to configure compatibility for macOS 10.15.x (Catalina) and below.Note: One additional step is required if you want to apply the profile to a macOS 11 (Big Sur) device.
codesign --display -r - <app path from table above>
The same profile can be used, but the option "Approved Kernel Extensions" needs to be selected. If this is not configured yet, select the "open" button at the center to begin the configuration.
During configuration, 3 kernel extensions will need to be added, as well as the Sophos Team ID [2H5GFH3774]
Note: Please ensure that "Allow users to approve kernel extensions" is unchecked.
Referring to the screenshot above, add the following kernel extensions:
Make sure to save your changes.
The same profile configuration can be used.
Note: Sophos does not guarantee the security of third party applications and they should be used at your own risk.
There is a utility called PPPC Utility on Github which allows you to build a configuration profile for Privacy Preferences. It can be located here: https://github.com/jamf/PPPC-Utility. To use this, follow the guidance on the link, and drag and drop the Sophos items into it.
This profile can then be loaded into JAMF.
Special thanks to MichaelCurtis
How to Configure JAMF Privacy Preferences for 10.15 Compatibility
Sophos Approve Endpoint KEXT
How to make a Sophos Central macOS installation package in Jamf Pro
How to make an installation script for Sophos Central macOS endpoint deployment in Jamf Pro
How to deploy Sophos Central macOS endpoint via Jamf Remote
Special thanks to mscottblake for sharing this!
Within the same Configuration Profile, add a Content Filter payload (this requires Jamf Pro 10.26+) with the following keys and values configured:
Note that the Filter Name can be anything, but it is required.
Once the complete, the payload should look like this:
We're having the same issue. Another item on my list of reasons to move away from this blighted product.
Is there no progress yet on the issue "where the notice is triggered if the permissions have been added via an MDM profile"? This article hasn't been updated since November, but it's still referenced in KB 134552, updated 24 Mar 2020.
As of now, we need to provide permission as stated above. We will be updating our forums as soon as there is any update on this issue.
There have been no resolutions to this post and we are needing to deploy Catalina soon. What is the status of the Full Disk Access Window issue? This is honestly unacceptable, seeing as this issue has been known about for 6 months now.
This is a new requirement from Apple. Sophos requires this access in order to scan the system. Apple has made it so it must be requested by the user or set in the MDM.
It still doesn't work. Sophos still ask for permission to files, even thought we have made all the PPPC settings. This is version 9.9.8.
It looks like it's not enough with SystemPolicyAllFiles, but they also need SystemPolicySysAdminFiles.
Then we got it working.
Hello everyone - Is there any update on this please Sophos Support? Still doesn't appear to work as designed/thought?
We still need to provide the permission as mentioned in the article, we will update the information if it is fixed in upcoming releases.
This popped up again this week. All setting via KB article does not fix. Also created a Config Profile for JAMF using PPPC Utility. No joy! All of my Catalina users are experiencing the issue. Sophos Endpoint v10.0.1
We are getting the same thing. Previously, this was not alerting. We have all the necessary components whitelisted with a PPPC config profile in jamf .In the notes for the latest release, the say The notification "Full disk access required" that asks the user to grant Sophos processes full disk access may be re-triggered but offer no solution for getting rid of it.