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Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

cjsmith

Hello all.

 

I have a question and I can't seem to find an answer. I am new to Sophos so forgive me if there is an answer out there for this already.

 

I have this error on multiple machines out in the field.

 

Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

 

I have attached a screenshot below.

 

Any help on this would be appreciated.

 

Thanks.

 

Screenshot:



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    Hi cjsmith,

    Is this alert triggered when you stream any media? or could you explain more on how to recreate this issue?

    Also, can you share the event viewer entry for this alert? Open the event viewer > Application Event log and check for Event ID 911 and share it here so that we can have more insight on this alert.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi cjsmith,

    Is this alert triggered when you stream any media? or could you explain more on how to recreate this issue?

    Also, can you share the event viewer entry for this alert? Open the event viewer > Application Event log and check for Event ID 911 and share it here so that we can have more insight on this alert.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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