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Safe Browsing detected browser Internet Explorer has been compromised - repeatedly

Have Sophos endpoint protection with intercept x installed on a laptop. I repeatedly have this error - Safe Browsing detected browser Internet Explorer has been compromised

The user does not use IE or Edge. He uses only Firefox and still this message comes up. Also there is not instance of trustee or any other browser plugins running.

Has anyone had this issue

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0 Gowtham Mani over 6 years ago

Hi dylanr,

Will it be possible to provide any additional details, Screenshot?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 itguy318 over 6 years ago in reply to Gowtham Mani
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0 Gowtham Mani over 6 years ago in reply to itguy318

Hi dylanr,

Can you verify if there is any add-on in the Internet Explorer and also confirm if you have any DLP solution present in the client machine?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 itguy318 over 6 years ago in reply to Gowtham Mani

No DLP solution in place Gowtham. Not configured
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0 Gowtham Mani over 6 years ago in reply to itguy318

Hi dylanr,

Can you open a support case to investigate this further? Also will it possible for you to share the event viewer logs here?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 dan@ over 6 years ago

dylan we're havin this issue with several win10 machines. no add-ons enabled. what did you end up finding?
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+1 itguy318 over 6 years ago in reply to dan@

Case is open for nearly 2 months no answer yet.
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0 dan@ over 6 years ago in reply to itguy318

ive run several independent a/v scans as well as sophos clean and sophos virus removal tool and they never find anything. feels like a false positive issue with intercept x v2.x and ie11.
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0 itguy318 over 6 years ago in reply to dan@

i have spent enough time on this case and stopped using internet explorer. But now and then with a windows update or something to do with IE cause the message to come up.

I will sophos figure out what the issue is. Its been a tough time and happening on pc's in the IT dept that were meant to be the most secure one. Just a let down this time
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0 Barb@Sophos over 6 years ago in reply to itguy318

Hello dan@ and dylanr,

I am very sorry to hear that your experiences with support have not been satisfactory.
If you could please send me a DM with your ticket number I will follow-up internally and ensure you receieve a status update as soon as possible.

Barb@Sophos
Community Support Engineer | Sophos Technical Support
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