Hi. I am running MacOS 11.3.1 Big Sur with Sophos Home 10.0.4a1. I connect to work via Pulse Secure VPN 9.1.11 (8575) and login to my Window workstation using Microsoft Remote Desktop 10.6.6 (1883). What happen next is a super slow connection to the work PC, so slow that it is totally unusable.
The temp fix is to...
The above will disable any Sophos web protection, but it allows me to connect with my work PC so I can get things done.I didn't have to go through all of this with MacOS 10 of course. Sophos, Pulse Secure and Remote Desktop all worked as expected. I thought I made a decent purchase at the time... now I'm not so sure.Anyone else experiencing similar issues? Anyone come up with a better fix?
Hi Larry Alexander1,
Can you please check if Pulse Secure and Microsoft Remote Desktop have any suggested exclusions? If so, please try applying those exclusions and observe if you're still facing this issue.
Larry Alexander1 said:I thought I made a decent purchase at the time
Do you have the premium version of Sophos Home? You can raise a case with the Sophos Home team to get this investigated if you're a premium customer. For more information, please see - https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support
Hi, there are no exclusions that I can see. Can't find any effective exclusions in Sophos Home either.
I have the premium version, and had rsised this issue earlier, with no successful outcome. Someone else raised another ticket on my behalf.
I removed Sophos from the Mac to upgrade the os to 11.4, and then reinstalled Sophos Home Premium 10.0.4a1. I have the same issue as described above.
The fix I reported earlier was no good in that I had to uninstall the Sophos Network Extension entirely and not let it reinstall in order to get a useable connection to the remote PC.
It used to be that when I uninstalled the Sophos Network Extension the Sophos icon would turn orange and indicate that the system wasn't protected fully.
Now with my latest installation and having removed the Sophos Network Extension and having rebooted, the Sophos icon and webpage both show tha I am fully protected.
I feel that is a lie...a bogus operational status.
Wasn't a bogus status...the Sophos Network Extension had reinstalled itself without prompting me. Will have to remove Sophos entirely to get back to work.
I would advise you to get in touch with Pulse Secure and Microsoft to ask for exclusion recommendations. Then, you can try adding exclusions on your own for these programs.
Can do, however all of these problems started with the Mac OS move from 10 to 11. Prior to OS 11 the three products worked well together. After OS 11 deployed, Sophos had confirmed that there were issues with the web interface from the start. Sophos Home 10.0.4a1 was meant to fix most of those early OS 11 difficulties I thought, and indeed all looked ok until VPN access was attempted. So I am of the belief that this is a Sophos post OS 11 issue that still requires resolution.
Hi Larry Alexander1,
I can understand that this might be inconvenient for you. I'd recommend you to open a support ticket with the Sophos Home team so that they can take this feedback and make improvements on the product if necessary and suggest workarounds.