macOS 11.3.1 Big Sur + Sophos Home 10.0.4a1 + Pulse Secure VPN 9.1.11 (8575) + Microsoft Remote Desktop 10.6.6 (1883) = Unusable Connection to Remote PC From Home.

Hi Larry Alexander1, 

Can you please check if Pulse Secure and Microsoft Remote Desktop have any suggested exclusions? If so, please try applying those exclusions and observe if you're still facing this issue. 

Larry Alexander1 said:

I thought I made a decent purchase at the time

Do you have the premium version of Sophos Home? You can raise a case with the Sophos Home team to get this investigated if you're a premium customer. For more information, please see - https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support 

Hi, there are no exclusions that I can see. Can't find any effective exclusions in Sophos Home either.

I have the premium version, and had rsised this issue earlier, with no successful outcome. Someone else raised another ticket on my behalf.

I removed Sophos from the Mac to upgrade the os to 11.4, and then reinstalled Sophos Home Premium 10.0.4a1.  I have the same issue as described above.

The fix I reported earlier was no good in that I had to uninstall the Sophos Network Extension entirely and not let it reinstall in order to get a useable connection to the remote PC.

It used to be that when I uninstalled the Sophos Network Extension  the Sophos icon would turn orange and indicate that the system wasn't protected fully.

Now with my latest installation and having removed the Sophos Network Extension and having rebooted, the Sophos icon and webpage both show tha I am fully protected.

I feel that is a lie...a bogus operational status.

Wasn't a bogus status...the Sophos Network Extension had reinstalled itself without prompting me. Will have to remove Sophos entirely to get back to work.

Hi Larry Alexander1, 

I would advise you to get in touch with Pulse Secure and Microsoft to ask for exclusion recommendations. Then, you can try adding exclusions on your own for these programs. 

Hi Yashraj,

Can do, however all of these problems started with the Mac OS move from 10 to 11. Prior to OS 11 the three products worked well together. After OS 11 deployed, Sophos had confirmed that there were issues with the web interface from the start. Sophos Home 10.0.4a1 was meant to fix most of those early OS 11 difficulties I thought, and indeed all looked ok until VPN access was attempted. So I am of the belief that this is a Sophos post OS 11 issue that still requires resolution.

Hi Larry Alexander1,

I can understand that this might be inconvenient for you. I'd recommend you to open a support ticket with the Sophos Home team so that they can take this feedback and make improvements on the product if necessary and suggest workarounds. 

Hi Larry Alexander1,

I can understand that this might be inconvenient for you. I'd recommend you to open a support ticket with the Sophos Home team so that they can take this feedback and make improvements on the product if necessary and suggest workarounds.