Safeguard Client 8.10.2.55 Cloud/File/DataExchange - Problems with Dracoon Client

Question

Hello, 
 one of our costumers is using Sophos Safeguard with Cloud/File/DataExchange Feature. 
 After updating to clientversion to 8.10.2.55 we got problems with Dracoon Software ( https://www.dracoon.com , provides offline access for private cloud) 
 After uninstalling the Cloud/File/DataExchange Feature, dracoon client is working fine again. 
 Anyone with same problems/constellation? 
 regards 
 Marius

Jasmin · Accepted Answer

Hi mkalmer 
 I'd recommend you to open a support case on this link as we don't have any documented limitation with Dracoon software. 
 But I am suspecting here an issue like, Safeguard is encrypting the all the file of your private cloud which is offered to you through Dracoon because of that Dracoon may be unable to read those files and due to that it stops working. 
 To confirm where the issue is, we need many different logs and that can be done through Support case.