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Failed cluster and "proxy timeout"

We had 2 physical SEA appliances working in cluster. The master has failed, so the secondary inherited its IP address.

I can log into that appliance GUI but each time I try to access "configuration" menu it is giving me "proxy timeout" error. Other menu items seem to work, but very slow. I suspect the secondary wants to connect to the master, which is no longer available. Is there a way I can remove cluster configuration or access configuration without GUI?

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0 emmosophos over 3 years ago

Hello Marcin,

Thank you for contacting the Sophos Community.

I have moved this thread to the correct group.

Only Sophos Support can access the appliance backend, so I would recommend you to reach out so they can assist you with this.

However, if you have access to the GUI of the Secondary appliance, and you go to System > Clustering, see if you can remove it from there.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 emmosophos over 3 years ago

Hello Marcin,

Thank you for contacting the Sophos Community.

I have moved this thread to the correct group.

Only Sophos Support can access the appliance backend, so I would recommend you to reach out so they can assist you with this.

However, if you have access to the GUI of the Secondary appliance, and you go to System > Clustering, see if you can remove it from there.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 Marcin Lemanski over 3 years ago in reply to emmosophos

The GUI on the second appliance does not allow me to enter any configuration menu item. It results in "proxy timeout" error message.
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0 emmosophos over 3 years ago in reply to Marcin Lemanski

Hello Marcin,

Thank you for the feedback.

In that case, reach out to Sophos Support, so they can assist you to access the appliance's backend.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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