Unplanned Outage: Due to a technical glitch, customers might see higher wait times on Sophos Call Lines. We request for your kind cooperation. Please prefer logging a case via Sophos Support Portal, unless the situation is critical for you.
Cyberoam UTM: Webcat Signature Version is sometimes showing "Not Available" for some customers in some countries. To determine if you are affected, please check your dashboard.
Sophos is actively investigating to resolve this issue, apologies for any inconvenience caused.
Please follow this KBA for the latest information as it becomes available.
I'm still have Not Available in webcat, websites don't load and updates have failed status, what can I do to fix it ?
Hi Paul Mika,
Sophos Development is actively investigating to resolve this issue. Once we have an update, we will be updating this post.
Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'This helped me' link.
The above-mentioned issue is now resolved. Please let us know if anyone is still facing the issue and we would look into it.
We really appreciate your patience in this regards.
Still we are facing the same issue in cyberoam box 25ing . Some times web cat signature is showing not available and category is showing none. Could you please help me to resolve the issue.