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[Sophos Notification] Cyberoam UTM: Webcat Signature Version is "Not Available"

Hi Everyone,

Cyberoam UTM: Webcat Signature Version is sometimes showing "Not Available" for some customers in some countries. To determine if you are affected, please check your dashboard.

Sophos is actively investigating to resolve this issue, apologies for any inconvenience caused.

Please follow this KBA for the latest information as it becomes available.

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Paul Mika over 5 years ago

Hello,

I'm still have Not Available in webcat, websites don't load and updates have failed status, what can I do to fix it ?
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Gowtham Mani over 5 years ago in reply to Paul Mika

Hi Paul Mika,

Sophos Development is actively investigating to resolve this issue. Once we have an update, we will be updating this post.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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Gowtham Mani over 5 years ago

Hi Everyone,

The above-mentioned issue is now resolved. Please let us know if anyone is still facing the issue and we would look into it.

We really appreciate your patience in this regards.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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SANGEETH G over 4 years ago in reply to Gowtham Mani

Dear Team,

Still we are facing the same issue in cyberoam box 25ing . Some times web cat signature is showing not available and category is showing none. Could you please help me to resolve the issue.

.
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