OK Here we go ...
To start with - Sophos have made a BIG mistake in getting rid of (not answering !!) straight forward Email to open support tickets !!
The problem is that web form is not good enough - we have a silver support contract but no response in 24 hours is not good enough - I require a simple way of escalating issues within Sophos !
ie) Good old email ..
Often - when trying to fill in my "life story" on the web forms - it fails to even get sent - requiring info that I do not even have - and when I do manage to fill it in - there's NO confirmation that it has been sent !!
We have many PC / LAPTOPS / Tablets that need “restarts needed for updates to take effect” - That when rebooted still remains in the error list
Then there are the permissions to edit or modify AV and HIPS policies – they are greyed out on the actual console itself when logged in as "admin" – how do I change them to recommended settings ?
Also - why do we have an ever increasing number of PC’s are being classed as being out of date – there were around 15 showing this error (ie last updated YESTERDAY) – Despite running for several hours today it is clearly not updating - showing last connected 22/10 at 13:40. Yet EVERYTHING, as far as I can see is set the same as any other PC without the issue !!
Even when manually protected – some remain in the protection error state !
Surely – the fact that the majority clear when manually protected – proves that Sophos is not doing its job automatically – but why ?
And if I didn’t manually protect them- what would happen ?
Would they ever update or would the list expand ?
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