What the hell has haappened to support? Everytime I call in I get someone that cannot understand my issue and barely speaks english. If i call back I get a completely different answer so I am not really sure which one if either is true. Is it true now that if I am a North American standard support customer that I will no longer be getting local support and getting someone Manila? I thought support was always follow the sun and i would be getting someone in either US, Canada, AU, or UK? How does Manila fall into this? What time can I actually call and get someone in the US? When I bought a the product years ago I was told I would always get local support. I certainly hope this is the case still. I left other vendors when I started getting bad support and that seems to be the case now with Sophos
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