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Support

What the hell has haappened to support?  Everytime I call in I get someone that cannot understand my issue and barely speaks english.  If i call back I get a completely different answer so I am not really sure which one if either is true.  Is it true now that if I am a North American standard support customer that I will no longer be getting local support and getting someone Manila?  I thought support was always follow the sun and i would be getting someone in either US, Canada, AU, or UK?  How does Manila fall into this?  What time can I actually call and get someone in the US?  When I bought a the product years ago I was told I would always get local support.  I certainly hope this is the case still.  I left other vendors when I started getting bad support and that seems to be the case now with Sophos

:54271


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Parents
  • Reluctatly i opened a new case because our second/failover SG-310 was DOA. 3 hours later i'm away from me desk and miss Tech support call. I respond via case management and email that i'm at desk and available. This was less that 2 minutes after missing call. of course no one go back to me...

    So screw it...boxing up both appilances and returning to vendor...Game over

    :56385
Reply
  • Reluctatly i opened a new case because our second/failover SG-310 was DOA. 3 hours later i'm away from me desk and miss Tech support call. I respond via case management and email that i'm at desk and available. This was less that 2 minutes after missing call. of course no one go back to me...

    So screw it...boxing up both appilances and returning to vendor...Game over

    :56385
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