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Support

What the hell has haappened to support?  Everytime I call in I get someone that cannot understand my issue and barely speaks english.  If i call back I get a completely different answer so I am not really sure which one if either is true.  Is it true now that if I am a North American standard support customer that I will no longer be getting local support and getting someone Manila?  I thought support was always follow the sun and i would be getting someone in either US, Canada, AU, or UK?  How does Manila fall into this?  What time can I actually call and get someone in the US?  When I bought a the product years ago I was told I would always get local support.  I certainly hope this is the case still.  I left other vendors when I started getting bad support and that seems to be the case now with Sophos

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  • I guess I should have read that article in the link above first.  Maybe it's slanted, but sounds like support is never going to be what it was no matter how they dress it up.  I would love for someone from Sophos to prove me wrong.

    :55787
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  • I guess I should have read that article in the link above first.  Maybe it's slanted, but sounds like support is never going to be what it was no matter how they dress it up.  I would love for someone from Sophos to prove me wrong.

    :55787
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