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Support

John-VonKidding

What the hell has haappened to support?  Everytime I call in I get someone that cannot understand my issue and barely speaks english.  If i call back I get a completely different answer so I am not really sure which one if either is true.  Is it true now that if I am a North American standard support customer that I will no longer be getting local support and getting someone Manila?  I thought support was always follow the sun and i would be getting someone in either US, Canada, AU, or UK?  How does Manila fall into this?  What time can I actually call and get someone in the US?  When I bought a the product years ago I was told I would always get local support.  I certainly hope this is the case still.  I left other vendors when I started getting bad support and that seems to be the case now with Sophos

:54271


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    John & Sven - 

    First, let me introduce myself.  I work at Sophos in technical support and am the VP of Operations.  After reading your posts, I wanted to check in with you.  First, i wanted to make sure that the issues that caused you to first call support have been resolved.  If not, I can make sure that happens.  And second, I'd love to talk to you about your expereinces with support.  We are always trying to get better at Sophos and welcome the opportunity to talk to customers directly for feedback.  If you are interested in either, feel free to contact me directly.  I can be reached at laura.fjelstul@sophos.com

    :54825
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  • 0

    John & Sven - 

    First, let me introduce myself.  I work at Sophos in technical support and am the VP of Operations.  After reading your posts, I wanted to check in with you.  First, i wanted to make sure that the issues that caused you to first call support have been resolved.  If not, I can make sure that happens.  And second, I'd love to talk to you about your expereinces with support.  We are always trying to get better at Sophos and welcome the opportunity to talk to customers directly for feedback.  If you are interested in either, feel free to contact me directly.  I can be reached at laura.fjelstul@sophos.com

    :54825
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