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Support

What the hell has haappened to support?  Everytime I call in I get someone that cannot understand my issue and barely speaks english.  If i call back I get a completely different answer so I am not really sure which one if either is true.  Is it true now that if I am a North American standard support customer that I will no longer be getting local support and getting someone Manila?  I thought support was always follow the sun and i would be getting someone in either US, Canada, AU, or UK?  How does Manila fall into this?  What time can I actually call and get someone in the US?  When I bought a the product years ago I was told I would always get local support.  I certainly hope this is the case still.  I left other vendors when I started getting bad support and that seems to be the case now with Sophos

:54271


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Parents
  •  I agree John , I feel like when I contacted support they make me feel bad that I have not paid them thousands of dollars extra for their support. Also, I 'm pretty sure I 've only ever spoken to people in the Philippines, although they claim that they are in the UK and America. I saw a post here about layoffs

    http://www.theregister.co.uk/2014/10/20/sophos_support_restructuring/


    I was very rude to my license repeatedly and even after having given to you and I was on a list of contacts , fired and I never heard back. Dealt with one phone call , asked When the year is over , I do not renew with this company because of that.

     
    I have an e - mail sent to Mary Winfield, VP of Support to mary.winfield@sophos.com but not even heard back .
    :54539
Reply
  •  I agree John , I feel like when I contacted support they make me feel bad that I have not paid them thousands of dollars extra for their support. Also, I 'm pretty sure I 've only ever spoken to people in the Philippines, although they claim that they are in the UK and America. I saw a post here about layoffs

    http://www.theregister.co.uk/2014/10/20/sophos_support_restructuring/


    I was very rude to my license repeatedly and even after having given to you and I was on a list of contacts , fired and I never heard back. Dealt with one phone call , asked When the year is over , I do not renew with this company because of that.

     
    I have an e - mail sent to Mary Winfield, VP of Support to mary.winfield@sophos.com but not even heard back .
    :54539
Children
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