This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

problem with video stream of pc

Hi, our customer have the Sophos antivirus and I have some problem with a new video surveillance platform.
I can see the video stream of cameras with the browers Internet Explorer.

When my pc connects to the same LAN of all cameras I don't have the problem with the video stream. But when my customer he want to see it with his pc (it connects in his LAN of company) there are some problem: the video stream get delay of 4/5 minutes if I see only one camera. If I want to see all cameras with NVR it's impossible. With my pc I don't problem.

When my customer disactives Sophos, it functions all very good.

Which will be the problem? He must disactive some thing from Sophos?

Thanks

This thread was automatically locked due to age.

0 Bianson over 7 years ago

Hello,

Can you please let me know what Sophos product you are using specifically? Sophos Home?

Thank you,

Bob
Cancel
Vote Up 0 Vote Down

Cancel
0 Sebastiano Oteri over 7 years ago in reply to Bianson

I enclose the image of sophos.

It's correct?
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 7 years ago in reply to Sebastiano Oteri

Hi Sebastiano Oteri

Please help me with the following questions to understand the issue better:

1. Are you facing this issue with any browser?

2. "You don't have any issues when your laptop is connected", do you have Sophos endpoint security and control installed in your laptop?

3. The surveillance video should be streamed from an application(from the surveillance program), have you white-listed the application in Sophos enterprise console?

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Sebastiano Oteri over 7 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

1. Are you facing this issue with any browser?

THE CUSTOMER MUST USE ONLY INTERNET EXPLORER IN HIS PC OF COMPANY.

2. "You don't have any issues when your laptop is connected", do you have Sophos endpoint security and control installed in your laptop?

NO

3. The surveillance video should be streamed from an application(from the surveillance program), have you white-listed the application in Sophos enterprise console?

THERE IS NOT A SURVEILLANCE PROGRAMM, ONLY WEB INTERFACE FROM BROWERS IE.
Cancel
Vote Up 0 Vote Down

Cancel