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Sophos Data Recorder Software - high CPU usage and battery drain

Hello

I'm using a laptop called Lenovo x250 at school. Sophos Data Recorder Software is using a lot of CPU usage, overheating the laptop and draining battery. What does the software do and why is that happen?

Sophos is admin locked so I can't do anything :(

This thread was automatically locked due to age.

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0 Greg Delta over 7 years ago

I have the same problem. How do I do? I need a solution
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0 JeffreyJaspers over 7 years ago in reply to Greg Delta

Hi Greg,

We don't have a solution yet. I recorded a ticket with Sophos, and I'm waiting for them to respond.
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0 Bianson over 7 years ago in reply to JeffreyJaspers

JeffreyJaspers said:

Hi Greg,

We don't have a solution yet. I recorded a ticket with Sophos, and I'm waiting for them to respond.

Hi Jeffrey,

If you have a ticket with us, please let me know what it is. I can have a look and expedite things if there is no response.

Thank you,

Bob
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0 Bianson over 7 years ago in reply to JeffreyJaspers

JeffreyJaspers said:

Hi Greg,

We don't have a solution yet. I recorded a ticket with Sophos, and I'm waiting for them to respond.

Hi Jeffrey,

If you have a ticket with us, please let me know what it is. I can have a look and expedite things if there is no response.

Thank you,

Bob
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0 JeffreyJaspers over 7 years ago in reply to Bianson

Hi Bob,

Thank you but it's not necessary. I had contact with support this morning. I provided some log files so I hope they can find something so we can all go back to being happy users again :)
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0 Greg Delta over 7 years ago in reply to Bianson

Sorry I'm new here. How can I contact Sophos?
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0 QC over 7 years ago in reply to Greg Delta

Hello Greg Delta,

there's the Contact Support web page (expand the Technical Support box for details). Please see also the Customer checklist article.

Christian
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0 JeffreyJaspers over 7 years ago in reply to Greg Delta

Or from the Sophos Central, under the Help option in the upper right corner.
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0 Greg Delta over 7 years ago in reply to JeffreyJaspers

Ok thanks guys.

i have not been there for days so have you found a solution?
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0 JeffreyJaspers over 7 years ago in reply to Greg Delta

I still have no reply on the issue. I reported it at Sophos before the weekend, and I gave them the debug logging, screenshot of the issue, and some other log files. After that I got no response anymore.
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0 Bianson over 7 years ago in reply to JeffreyJaspers

JeffreyJaspers said:

I still have no reply on the issue. I reported it at Sophos before the weekend, and I gave them the debug logging, screenshot of the issue, and some other log files. After that I got no response anymore.

Hello,

Do you have a case id # for me? I can chase this down and get you an update.

Regards,

Bob
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0 JeffreyJaspers over 7 years ago in reply to Bianson

Hi Bob,

my case nr is #7173755
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0 Bianson over 7 years ago in reply to JeffreyJaspers

JeffreyJaspers said:

Hi Bob,

my case nr is #7173755

Thank you. I have escalated this now, please let me know once you have been contacted.

Bob
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0 john wills over 7 years ago in reply to Bianson

I got a respond from my admin. He simply said it's an anti-virus, and i must not do anything with it. He's not really helpful.

The high CPU usage is gone. I'm unsure if he had changed anything

I'm still keeping an eye on Sophos processes!
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