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Sophos Data Recorder Software - high CPU usage and battery drain

john wills

Hello

I'm using a laptop called Lenovo x250 at school. Sophos Data Recorder Software is using a lot of CPU usage, overheating the laptop and draining battery. What does the software do and why is that happen?

Sophos is admin locked so I can't do anything :(



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  • 0

    Hello john wills,

    can't say why it uses that much resources, what it does is briefly described in SESC: Components and services.
    As the laptop is admin locked - is this your personal laptop? The screenshot suggests that it is centrally managed and whoever that is should be your primary contact.

    Christian

  • 0 in reply to QC

    It is not my personal laptop but a work laptop, that's why it is admin locked.

    This is your software so you should really do something. Sophos ALWAYS have high CPU issues in any Sophos softwares. This is annoying and it have been doing it for infinite.

  • 0 in reply to john wills

    Hello john wills,

    it's not my software (I'm not Sophos). It's a work laptop as you say, as far as this device (hard- and software) is concerned the contractual relationship is between your employer and the respective vendors. Isn't the employer usually the contact when the provided equipment isn't adequate?

    Although there are apparently several similar cases it might not be possible to reproduce and eventually solve the issue without some investigation on the affected systems. This in turn likely requires admin rights.

    Christian

  • 0 in reply to QC

    Do not lie. You work at Sophos so STOP telling me that.

    Right now i'm using a different computer called Dell Optiplex 7010. Sophos Data Recorder Software is using high CPU usage and it is happen on all teacher's computers.

    I'm gonna contact my municipality about this issue. If they can't do anything, I'll ask the to switch to another anti-virus and I'll blame Sophos.

    I already got tired of Sophos

Reply
  • 0 in reply to QC

    Do not lie. You work at Sophos so STOP telling me that.

    Right now i'm using a different computer called Dell Optiplex 7010. Sophos Data Recorder Software is using high CPU usage and it is happen on all teacher's computers.

    I'm gonna contact my municipality about this issue. If they can't do anything, I'll ask the to switch to another anti-virus and I'll blame Sophos.

    I already got tired of Sophos

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