Sophos Data Recorder Software - high CPU usage and battery drain

Hello john wills,

can't say why it uses that much resources, what it does is briefly described in SESC: Components and services.
As the laptop is admin locked - is this your personal laptop? The screenshot suggests that it is centrally managed and whoever that is should be your primary contact.

Christian

Hi,

I got the same problem on some of my clients. We use Sophos managed from the Sophos Central and I am the administrator of it. But every once in a while, a user comes to me to complain about the high CPU usage by the Sophos Data Recorder service. Most of the time it uses about 40% of the CPU. What can I do to find the source of the problem?

Hello JeffreyJaspers,

you shouldn't do it "on your own" (how best to monitor a monitor?) instead please contact Support directly.

Christian

Same thing here, with Sophos Central.

I ask help from French support but i'm surprised that nothing exist in sophos knowledge base about this.

I created an incident with Sophos but so far no reaction. In the mean while, does anyone know a solution?

Hello B�chir Ghedhoui,

i'm surprised that nothing exist in sophos knowledge base
err, excuse me, but isn't it necessary that an issue is known (and perhaps that it has been investigated to some extent) in order to write a knowledgebase article? If it hasn't been found during testing (in which case it'd either be corrected before release or mentioned in the release notes) but only crops up in the field - how can there already be an article?

Christian

Hello B�chir Ghedhoui,

i'm surprised that nothing exist in sophos knowledge base
err, excuse me, but isn't it necessary that an issue is known (and perhaps that it has been investigated to some extent) in order to write a knowledgebase article? If it hasn't been found during testing (in which case it'd either be corrected before release or mentioned in the release notes) but only crops up in the field - how can there already be an article?

Christian