Getting threat messages constantly - but it's no threat, I think

Hello Silvia,

[please note there's the Sophos Home forum group which is the better place for enquiries like this]

is the help on adding an exception understandable enough? Can't say why the Alert seemingly doesn't show (it should be at least on the Device Page).

Note that this is a generic detection, adding an exception might result in other ("real") PUAs not being detected. As it is perhaps a false positive or unwanted detection you should Submit a sample (note it is intended for users of free products as well).

Christian

Hello Silvia,

[please note there's the Sophos Home forum group which is the better place for enquiries like this]

is the help on adding an exception understandable enough? Can't say why the Alert seemingly doesn't show (it should be at least on the Device Page).

Note that this is a generic detection, adding an exception might result in other ("real") PUAs not being detected. As it is perhaps a false positive or unwanted detection you should Submit a sample (note it is intended for users of free products as well).

Christian

Thank you Christian,

I'm afraid I'm overwhelmed with this. I really don't know what to do. Is there anyone who can talk me through this over the phone, you think?

Not to worry if not.

Regards,

Silvia

Hello Silvia,

I fear there's no phone support for free products (and me, I'm not Sophos).
The Home Admin console isn't rocket science - at least setting the exception shouldn't be too hard (as you've managed ti sign up and install). Don't mull over the jargon - just do it step-by-step [:)]

Christian

Thanks, I'll give it a go ... ;)

I did it! Thanks for your encouragement :)