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Why has the community email system not been set up correctly - SPF and DNS issues?

deejinoz

I am not receiving community emails because you have not set up your community email system correctly at all. Firstly, the emails are sent FROM:noreply@mail.community.sophos.com. Whilst this is a noreply email it is clearly not meant to be used when replying. However, the way email systems use this address does mean this email address is used in the validation process of receiving the email. Problem number one: You don't have any DNS records set up for mail.community.sophos.com, so anti-spam systems are going to mark you down, immediately, for this violation. Problem two: With no DNS records for the sender's domain, there are going to be no SPF records, so, you are also going to be generating SPF errors, at your recipient's email systems.

How can an internet security company fail quite so spectacularly with setting up something so simple?



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  • 0

    Hi Deejinoz,

    Thanks for posting your concerns. We have corrected the DNS and now (or very shortly as of writing) the issue you mentioned should be resolved.

    We had some server hardware work and upgrades over the weekend and those changes affected the DNS. We misjudged the amount of time we had to update our records.

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  • 0 in reply to ruckus

    Hi Rukus,

    I'm not seeing any changes, at all.

    Received-SPF: fail (mailserver.com.au: domain of mail.community.sophos.com does not designate 161.47.52.218 as permitted sender) client-ip=nnn.nnn.nnn.nnn; envelope-from=noreply@mail.community.sophos.com; helo=776615-SSBJOB01.saas.telligent.com;

    Your community emails are generating hard SPF failures.

    Seriously... this is more than a little embarrasing for one of the worlds leading lights in anti-spam and security systems, right now...

    Regards,

    David.
  • 0 in reply to deejinoz

    Hello ruckus and David,

    a DNS query for mail.community.sophos.com returns just an A record (no MX or any other).  Furthermore, telligent sends the community mail from a different (albeit "nearby" address). As far as I can see this address has changed recently (though I can't say whether the A record also has).

    Christian

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  • 0 in reply to deejinoz

    Hello ruckus and David,

    a DNS query for mail.community.sophos.com returns just an A record (no MX or any other).  Furthermore, telligent sends the community mail from a different (albeit "nearby" address). As far as I can see this address has changed recently (though I can't say whether the A record also has).

    Christian

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