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We didn't get any proper technical support from SOPHOS support

We didn't get any proper technical support from SOPHOS support only get multiple case id and when we call SOPHOS support they said your problem resolved today or I have already escalated the cases with case ID ####### and ####### to my senior team it over a month.

Cane any one please told me what we do we call SOPHOS support every day now they pick my call at-list after 40 to 50 minutes hold if this thinks going on we may lose our jobs.

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0 Bianson over 7 years ago

Hello,

Please give me the Case ID #'s that have not been resolved. I will have a look and take action this morning.

Regards,

Bob
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0 Sushovan Sarkar over 7 years ago in reply to Bianson

Thanks for your reply

The main case ID number is [#7053336] Re: [#7053648] others numbers are ID 7075841 and 7074550 number is [#7084281]
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0 Bianson over 7 years ago in reply to Sushovan Sarkar

Thank you. I have now escalated this issue, please let me know once you have been contacted.

Bob
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0 Sushovan Sarkar over 7 years ago in reply to Bianson

Tanks for your help level 2 team take care issue now..
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0 Sushovan Sarkar over 7 years ago in reply to Sushovan Sarkar

Tanks for your help level 2 team take care issue now..

sorry i am wrong he taking-care another case id number #7074550 another issue.
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0 Bianson over 7 years ago in reply to Sushovan Sarkar

Hello,

I see you have many cases open with us. 7074550 was split from 7053336 and is now resolved. 7053336 is now closed as it was escalated up. To clarify, can you outline your issue you are facing right now and the associated case ID # please?

Thank you,

Bob
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0 Sushovan Sarkar over 7 years ago in reply to Bianson

Thanks

Tomorrow i will talk to Mr.Shiv Shankar Singh ask him to outline his issue he is facing right now.

And many thanks to resolved and closed the case ID #7053336
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0 Bianson over 7 years ago in reply to Sushovan Sarkar

Thank you!
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0 Sushovan Sarkar over 7 years ago in reply to Bianson

Thanks for your help

After discus with Mr. Shiv Shankar, we find out another ID 7075841 was split from 7053336 and is still not resolved please help us and resolved the problem.
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0 Bianson over 7 years ago in reply to Sushovan Sarkar

Hello,

I have looked at 7075841 and Shiv is in contact with technical support. The last email was to Shiv and they are waiting for his response.

Thank you,

Bob
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0 Bianson over 7 years ago in reply to Sushovan Sarkar

Hello,

I have looked at 7075841 and Shiv is in contact with technical support. The last email was to Shiv and they are waiting for his response.

Thank you,

Bob
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