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We didn't get any proper technical support from SOPHOS support

We didn't get any proper technical support from SOPHOS support only get multiple case id and when we call SOPHOS support they said your problem resolved today or I have already escalated the cases with case ID ####### and ####### to my senior team it over a month.

Cane any one please told me what we do we call SOPHOS support every day now they pick my call at-list after 40 to 50 minutes hold if this thinks going on we may lose our jobs.



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