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Windows servers trashed

beanboomba

So far I have had one 2003 server and a 2008 R2 server trashed.  The 2003 server TCP/IP stack was hosed.  My VCenter server had to be rebuilt from scratch.  Lucky I was able to at least login to the server and copy off the databases.  HP helped reattach them, but now I have two other 2008 R2 servers that do the guest backups that will not work either.  I tried to reinstall the software but it still does not work.  We ran the script SOPHOS provided to put back the infeted files, but still no joy.  I will call IBM on Monday to see if it can be fixed or if it is a complete rebuild.

Has anyone else had servers trashed by this?

:32583


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  • 0

    Hello beanboomba, I am sorry you are having issues with your servers, have you been able to raise an incident ticket with us? As far as we are aware we should not have impacted the TCP/IP stacks with this issue, however if you have any logs or anything that suggests this please contact support and raise a case with Sophos Support. We have support staff in over the weekend and are actively working on resolving peoples issues.

    Regards

    :32619
  • 0

    Yes on Tuesday the 25th we left a message that supposedly holds your place in the queue.  Still have not heard back from Sophos.

    :33261
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    Hi beanboomba, I am just checking to see if we know what is going on with the support queues with regard to this. Initial checks I have made do not show a record against your email address but I’’’’m not sure how this would have been recorded. I am concerned that there is a chance that you message may have been lost in the very large call volume we had at the time of the incident, would you be able to try calling support again with regard to this to get the fastest possible turnaround on your case.

    In the meantime I will pass on you details to support and see if they can dig out if you have got a case associated with your account details currently. My appologies for the delay in getting back to you.

    :33263
  • 0

    Hi,

    I have raised a support case and emailed you.

    REF 3475156.

    Please can you either reply or call support for assistance.

    Thanks

    Jon

    :33325
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