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Sophos won't complete a full scan.

When trying to run the 'Scan Local Drives' option it runs for a very long time (I expect that) but it never completes the scan and just closes down. Next time I open Sophos it just shows a 'Last scanned 1 Dec 2012 09:41' message - see screen shot 1. That was on my old iMac, so the problem is only on the new one.

I then tried a 'Custom Scan' of my new iMac computer's drive (Macintosh HD) and the same thing happened as above, but this time a message 'This scan has never been completed' - screen shot 2.

Can anyone please help me to sort this problem out?

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0 ruckus over 11 years ago

Is this the free Mac Home Edition? And if so are you running v9?

The forum for the Mac Home edition is Sophos FreeTalk where you'll probably get a far better answer and can browse threads describing similar behaviour.
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0 lordtrev over 11 years ago

Thank you for your reply.
Yes, I'm using the Free Home Edition and your reply suggests I should be running a later version. My version is only v8.0.16.
Can you advise me how to update the version I've got?
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0 ruckus over 11 years ago

Run the v9 installer. Go to the Antivirus for Mac page and click on the 'Get Started' button.
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