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Sophos intelix broken

LHerzog 4 months ago

What happened to Intelix recently?

Not only that the disagree function is not working again,

also when uploading Excel macro files, the output is totally malformed.

the output is a mile long source code. followed with the relevant info only at the bottom, after a HUGE Sophos logo.

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0 emmosophos 4 months ago

Hello LHerzog,

Thank you for reporting this.

I uploaded a file and ran the diagnostics a few hours ago, but it went well. (No weird formatting)

If the issue persists, please let us know so we can reach out internally.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 4 months ago

Hello LHerzog,

Thank you for reporting this.

I uploaded a file and ran the diagnostics a few hours ago, but it went well. (No weird formatting)

If the issue persists, please let us know so we can reach out internally.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 LHerzog 4 months ago in reply to emmosophos

I uploaded a CSV. looks broken.

interesting: as guest in private tab:

When I log in in the private tab, it accepts the csv file and the output looks the same broken as shown in the first screenshot.

The file type I upload does not matter actually.
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0 emmosophos 4 months ago in reply to LHerzog

Hello LHerzog,

Thank you for the follow-up.

I got the second error about the file not being supported.

I will open a case with Labs to confirm if there’s an issue with the submission; I will keep you posted.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 4 months ago in reply to LHerzog

Hello LHerzog,

Labs is asking if you can submit your CSV file using https://support.sophos.com/support/s/filesubmission?language=en_US (Submit a Sample) as they are unable to replicate the issue. Once you have submitted it, let me know if the email you used is the same one you use in the community; if it is a different one, feel free to DM me.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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