Delete My Community ID

Question

Hi Community Admin, 
 A couple of days ago, I requested that this Community Login ID be deleted because I will soon shutdown this email address. 
 As I had not received an email that the account was deleted/locked, I logged in again to check if it was still active and that action seems to have re-activated the account. 
 Can you please delete this account and send me an email and outline the process as to when the User ID will no longer be accessible? 
 
 Thanks 
 Larry

Erick Jan · Answer

Hi, 
 Please note that your Sophos ID and Sophos Community accounts are associated, so navigating/signing in on the community may re-generate your Community account if you choose to keep your Sophos ID account. 
 If you wish to delete the community account and your Sophos ID, you must open a ticket with our Customer Care team.