I am a staff member of Huorong Security, a security manufacturer in China, and I need feedback on misreporting problems with our software, and I hope to communicate directly. My email address is sunshuhang@huorong.cn. I have not received any reply before submitting on the web side, I hope that your company can contact me directly by email, this question is very important.
Hi sun shuhang ,
Thank you for reaching out to the Sophos Community. Using the email address you provided, I was able to locate your support case. This case is for sample submission, but I don't see any file samples attached to your case.
Kindly send the sample files through the case, so our teams can further investigate. If you need help submitting the files, you may send me a private message. If immediate assistance is required, I suggest contacting Sophos Support through our hotline numbers. Thank you.
