Hello,
My company recently took over a client from a tech who passed away.
I am looking to reset the PIN, I have access to the password and email tied to the account. I can get the confirmation code but
I do not have the pin. The cell phone isn't an option since the tech has been dead for several months.
I need to do this to uninstall Endpoint and get the removal password.
Thank you for reaching out to the Sophos Community forum.
Are you referring to the 6-digit PIN for the Sophos Central login? If yes, kindly reach out to our Customer Care so they can assist you in resetting the pin.
You can either log a case on our Support Portal, or call the regional number listed on the same page, under "For Critical Cases". Let me know if you have further questions.
Thank you for reaching out to the Sophos Community forum.
Are you referring to the 6-digit PIN for the Sophos Central login? If yes, kindly reach out to our Customer Care so they can assist you in resetting the pin.
You can either log a case on our Support Portal, or call the regional number listed on the same page, under "For Critical Cases". Let me know if you have further questions.
