Sophos Connect strange failure

Hi Marcel,

Thank you for reaching out to Sophos Community.

Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue?

Can I inquire what are the OS version of your Windows client? 

Also, do you have a case? If not, I would recommend creating and sharing the case# here. 

Hey Erick,

You know that Sophos dont have a video for this Problem.

The OS is W10 Pro.

Nah there is no Case, cause i dont think that it could be that hard to fix it.

Hi Marcel,

To verify, are all user's having the same issue? time period?

When Sophos Connect freezes, 

• Are all users affected? or individually? experiencing the same time?
• Even after restarting the application via task manager, will it still not run?
• After a device reboot? what was the result?
• have you tried with other machines for testing?

Also, for Language, kindly try the following

rename the label file here:

C:\Program Files (x86)\Sophos\Connect\GUI\js

If your language is ED and you want DE

just rename the ED file into anything else and rename DE to EN

community.sophos.com/.../sophos-connect-client-language

Hey Erick,

as i said, until today it only happend on 2 Clients (from 30+). Directly after install and stays like that forever.

I always answered these questions in my post, i tried everything possible and logical, even unlogical things (like Network Settings on Client, RegEdit, uninstall with CMD(admin), Disk CleanUp, Restart, and so on..) cause this issue makes absolutly no sense.

There is no indicator when it will happen or not.

I will try the Language advice tomorrow, i keep u Updated

Hi Marcel,

Thank you for the verification, kindly update us. Thank you 

Hi Marcel,

Thank you for the verification, kindly update us. Thank you