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Discussions off topic: can't write or answer PM to some users

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off topic: can't write or answer PM to some users

dirkkotte 4 months ago

Hello,

I can't private message or reply to private messages with some members.

Can anyone give me a hint as to what could be causing this?

Thanks,

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Prism 4 months ago +3 verified

Hello! I don't know how exactly it works, but if the user blocks private messages at the settings page, you won't be able to start a chat with them. Such as if they set to "No one", you won't be…

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+1 emmosophos 4 months ago

Hello Dirk,

As Prism mentioned, the Default setting only allows messages from Friends Only, so you need to send a Friend Request to the user, and once they accept, you can PM them.

In your case your setting is set to Everyone, so no need for somebody from somebody in your list to start a conversation with you.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 emmosophos 4 months ago

Hello Dirk,

As Prism mentioned, the Default setting only allows messages from Friends Only, so you need to send a Friend Request to the user, and once they accept, you can PM them.

In your case your setting is set to Everyone, so no need for somebody from somebody in your list to start a conversation with you.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +3 Vote Down

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