Sophos Endpoint Protection for macOS incompatibility when installing Jamf Protect

Thanks for reaching out to the Sophos Community Forum. 

The following note in one of our KB articles may be what's causing issues.

Note: macOS 13.0.1 has corrected this issue. This new macOS version updates a record in the operating system that inadvertently causes any existing application using security client extensions with Full Disk Access to lose that privilege. There is a scenario where the impact is that security scans are turned off without warning to the administrator for some endpoint security products, including Sophos Endpoint Protection. 

Sophos should not prevent system extensions from being granted access, this is controlled entirely by the OS. I suggest verifying that the version of macOS you're running is 13.0.1 or higher. 

Thanks for reaching out to the Sophos Community Forum. 

The following note in one of our KB articles may be what's causing issues.

Note: macOS 13.0.1 has corrected this issue. This new macOS version updates a record in the operating system that inadvertently causes any existing application using security client extensions with Full Disk Access to lose that privilege. There is a scenario where the impact is that security scans are turned off without warning to the administrator for some endpoint security products, including Sophos Endpoint Protection. 

Sophos should not prevent system extensions from being granted access, this is controlled entirely by the OS. I suggest verifying that the version of macOS you're running is 13.0.1 or higher.