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Authentication failed. Please check your credentials and try again.

Hello, Everyone

Accessing partner portal is inconvenience. when I move from one page to another it keeps showing same message 

"Authentication failed. Please check your credentials and try again"

I changed my password many times

I clear the cache many times 

I use Chrome latest version



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  • Hi Badr,

    Thanks for reaching out to the Sophos Community Forum.

    Could you elaborate on which page you're browsing when this issue occurs? Is it while you're looking at "partnerportal.sophos.com" or is this after you have selected to launch Sophos Central Partner? 

    I suggest checking if the issue persist without any add-ons enabled in the web browser. If you are logged in to any different Sophos accounts simultaneously using Google Chrome, this could also affect things.

    Kushal Lakhan
    Global Community Support Engineer
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi Badr,

    Thanks for reaching out to the Sophos Community Forum.

    Could you elaborate on which page you're browsing when this issue occurs? Is it while you're looking at "partnerportal.sophos.com" or is this after you have selected to launch Sophos Central Partner? 

    I suggest checking if the issue persist without any add-ons enabled in the web browser. If you are logged in to any different Sophos accounts simultaneously using Google Chrome, this could also affect things.

    Kushal Lakhan
    Global Community Support Engineer
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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