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Lost my Google authenticator app

Maxime75

Hi! I broked my smartphone and then I can't access the Google authenticator app that I configured for authentication on Sophos Central; I don't have a backup of Google authenticator and nobody else have access on this Sophos Central. How can I access to Sophos Central? Is there a way to reset the MFA?
If it can help, I've admin access to a Sophos XG Firewall registered on this Sophos Central.
Thanks for support!



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    On a sidenote, does Google Authenticator provide any way to save/sync Authenticator info? Or should you just scan the QRC into two different devices? Personally, I've used Yubikey and their Authenticator and scanned the QRC into two different Yubikeys. Or I guess you could save the QRC (or the code it contains) in an offline and encrypted device (i.e. essentially your home-made Yubikey), or have your password keeper do the one-time codes.

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  • 0

    On a sidenote, does Google Authenticator provide any way to save/sync Authenticator info? Or should you just scan the QRC into two different devices? Personally, I've used Yubikey and their Authenticator and scanned the QRC into two different Yubikeys. Or I guess you could save the QRC (or the code it contains) in an offline and encrypted device (i.e. essentially your home-made Yubikey), or have your password keeper do the one-time codes.

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