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Lost PIN Sophos Central

Massimiliano Caumo over 2 years ago

Hi all, unfortunately i've lost my phone and now when i try to enter in my sophos central i can't enter because i've not the correct PIN. How i can reset it?

Thanks in advance for all the answer,

M.C.

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Massimiliano Caumo over 2 years ago in reply to rfcat_vk +2 verified

I've resolved, i have a backup to import my existing user and i found it.

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0 rfcat_vk over 2 years ago

Hi,

are you a business, if so of a support case to get your new phone number added to your cm account?

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Massimiliano Caumo over 2 years ago in reply to rfcat_vk

No, not business, personal sophos central.
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0 Massimiliano Caumo over 2 years ago in reply to rfcat_vk

No, not business, personal sophos central.
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0 rfcat_vk over 2 years ago in reply to Massimiliano Caumo

Can you get your phone company to divert your lost phone number to your new phone?
ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Massimiliano Caumo over 2 years ago in reply to rfcat_vk

Sorry i'm not clear, i buy a new phone and activate my number on a new sim. But when i download the google auth i've the list clear and now i'he no access to authenticator to see the code.
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