Are there any plans to support the Report Message/Phish Threat Outlook Add-On for Exchange 2016? Or a potential release date?
We have a go live date already set for our phishing campaign, and this button was a feature we thought was pretty important to have operational by then. We were hoping to have some sort of estimation so we can prepare accordingly. We had a case open with support as the button does appear in Outlook 2016 (Exchange 2016 environment) but it does not function for non-Sophos emails, which has been closed due to "Exchange 2013 on-premise and non-Microsoft mail providers (such as Gmail or other POP/IMAP accounts) are not supported. We are currently working on the support for Exchange 2016 and Exchange 2019."
I did see this thread - https://community.sophos.com/community-chat/f/discussions/125764/phish-threat-fails-in-outlook-2019-report-a-message-unsuccessful
It looks like some organizations have been able to utilize the Report Message button with Outlook 2016, however, in our environment we run into the same "Report Message is working on your request" issue.
Our development and product teams have plans to address this issue in a release later this year, though I am not able to get a definitive time frame as to when you can expect the fix.
I suggest reaching out to your Channel Account Manager with this inquiry, oftentimes they are able to get details from our PM team to share with you.