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Sophos Home Premium / Dynamic Shell Protection / Activision & Battle.net COD Warzone or Vanguard impacted

The Dynamic Shell Protection of Sophos Home Premium dosn't allow Call of Duty Warzone or Vanguard to start. It will appear in the task manager but it will not start nor show any loading screen. Disable it to play the game.

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LuCar Toni over 2 years ago +2

See. support.home.sophos.com/.../360053083431-Allowing-games-to-run-along-with-Sophos-Home-

0 emmosophos over 2 years ago

Hello Oliver,

Thank you for contacting the Sophos Community.

If you have a Sophos Home Premium account, open a ticket directly with them so they can assist you with this.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 LuCar Toni over 2 years ago

See. support.home.sophos.com/.../360053083431-Allowing-games-to-run-along-with-Sophos-Home-

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0 Oliver Mueller over 2 years ago in reply to LuCar Toni

I have added the Game to the exclusion list, i still needed to deactivate the shell protection!!
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0 Oliver Mueller over 2 years ago in reply to emmosophos

thanks, i dont think its a bug of Sophos, its how the game executes that makes a false positive trigger. If this behaviour could somehow be added to avoid the false positive, of course that would be great.
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0 emmosophos over 2 years ago in reply to Oliver Mueller

Hello Oliver,

If you open a Ticket with Sophos Home, they should be able to investigate the behavior and create an exception if that it is the case.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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