This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Computer Installed with Sophos Endpoint with XDR and Sophos Connect Client VPN Intermittent Disconnection Issues

Sophos Endpoint with XDR was recently been installed to several users computers that also have Sophos Connect Client VPN. Ever since the Sophos Endpoint with XDR got installed, the users Sophos Connect Client VPN keeps getting disconnected intermittently.

In comparison to other users having Palo Alto Cortex XDR and/or prior to these users before Sophos Endpoint with XDR installed, they have no issues of Sophos Connect Client VPN. They are all connecting to our VPN seamlessly.

Is there anything we need to adjust in our Sophos Endpoint with XDR to prevent this from happening?

This thread was automatically locked due to age.

0 Qoosh over 3 years ago

Hello Cromwell,

Thank you for reaching out to the Sophos Community.

Do you know if any component isolation has been done to narrow down what may be the root cause of the issues? The following article can be used as a starting point.
- Sophos Central Endpoint: Basic troubleshooting

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Ukhano Archard over 2 years ago

I think you have to response what Qoosh wants to know so the question can be answered. Otherwise we will consider that you have already got you answer. ans
Cancel
Vote Up 0 Vote Down

Cancel