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Sophos Home Premium making macOS Monterey unusable

Jesse Merino

I installed macOS Monterey, it initially started up without any issues, but after a restart, the OS would hang and take forever to do even one click. I restarted in Safe mode and everything worked fine, so I reinstalled macOS Monterey a second and then a third time because I was still having issues with the startup. After reviewing Console I found that Sophos was the culprit, I used the removal tool and everything worked fine, I attempted to reinstall Sophos but ended up with the same issues as before. So I used the removal tool again and everything has been working great. This is the second macOS upgrade that I have been through while using Sophos and each time there have been serious issues with Sophos after the upgrade, so I am now wondering if it is even worth keeping Sophos.

Does anyone have a solution to get Sophos Home working again?

Thanks!



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  • +1

    Hello Jesse,

    Thank you for reaching out to the Sophos Community. 

    If you have problems specific to Sophos Home, I recommend reaching out to the Sophos Home team for assistance. The options to control updating and the version of antivirus that gets deployed to your devices will be much different from the antivirus managed from Sophos Central. 

    I have been informed of an update being rolled out for Sophos Home that will address some of the issues that have come up recently on macOS. If you would like to be moved to the latest release sooner, I recommend opening a support case with the Sophos Home team, and they can assist you directly.
    - Sophos Home Support

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • +1

    Hello Jesse,

    Thank you for reaching out to the Sophos Community. 

    If you have problems specific to Sophos Home, I recommend reaching out to the Sophos Home team for assistance. The options to control updating and the version of antivirus that gets deployed to your devices will be much different from the antivirus managed from Sophos Central. 

    I have been informed of an update being rolled out for Sophos Home that will address some of the issues that have come up recently on macOS. If you would like to be moved to the latest release sooner, I recommend opening a support case with the Sophos Home team, and they can assist you directly.
    - Sophos Home Support

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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