Unable to reset Sophos Cloud Password

Hi Sophos!

I'm getting a mildly frustrating issue.  It starts with needing to log into Sophos Cloud to leverage central synchronization.

From the XG unit, in Central Synchronization - I click on the forgot password link, which takes me to https://cloud.sophos.com/manage/login

From there, I click on Forgot Password which shows me this screen:

I enter my email, and click to receive a verification code. It arrives via email within a few moments.  I paste the code into the code verification box, and click the green "Verify code" button.  The code is accepted, and the UI now looks like this:

In this adjusted UI, I enter a new password and confirm it.  I then get this, which is puzzling.

Have tried multiple times, in a multitude of browsers.

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