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sophos bitlocker and license expiry

Hi I had a corporate license with about 500 computers
we recently went to croudstrike but some of the computers still had bitlocker with sophos

can i still get the bitlocker keys from the computers that were enabled by sophos? 



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  • Hi Ken,

    Thank you for reaching us. Can you confirm if you manage those machines via Sophos safeguard or Sophos Central Device Device encryption?
    As long as your account for Sophos are still active (for central), or your SGN server was still up (for Safeguard), you’ll still be able to get the BitLocker keys on those machines which require to be decrypted provided as well that you haven't deleted any machines on your console/dashboard. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi Ken,

    Thank you for reaching us. Can you confirm if you manage those machines via Sophos safeguard or Sophos Central Device Device encryption?
    As long as your account for Sophos are still active (for central), or your SGN server was still up (for Safeguard), you’ll still be able to get the BitLocker keys on those machines which require to be decrypted provided as well that you haven't deleted any machines on your console/dashboard. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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