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SafeGuard Management Center: Logging on to the SafeGuard Management Center ask Key and Token Pin


I tried to login in to Sophos Safeguard Management Console but i get a error . 

I imported the Kye and entered Password and Store password or token PIN. 
HOw can i get Store password or token Pin. Or how can i fix this problem because with other account we don't have this problem.

Best Regards


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  • Hi There,

    Thank you for reaching us. This occurs if the Security Officer's certificate that was imported into the SafeGuard Certificate Store does not match with the Security Officer's certificate that is stored in the SafeGuard Database. You need to follow this documentation and confirm.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

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