SafeGuard Management Center: Logging on to the SafeGuard Management Center ask Key and Token Pin

Hi,

I tried to login in to Sophos Safeguard Management Console but i get a error . 

I imported the Kye and entered Password and Store password or token PIN. 
HOw can i get Store password or token Pin. Or how can i fix this problem because with other account we don't have this problem.

Best Regards

Ahmed

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