Discussions SSL VPN 2.3.8

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SSL VPN 2.3.8

Raymond Tan over 3 years ago

Hi !

I have issue when connecting to vpn server using ssl vpn ver 2.3.8. After entering the credential, it keep on reconnecting.

It works only when restarted my laptop. Can anyone kindly help?

Thanks

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0 emmosophos over 3 years ago

Hello Raymond,

Thank you for contacting the Sophos Community.

Are you connecting to a Sophos XG or a Sophos UTM?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raymond Tan over 3 years ago in reply to emmosophos

Hi Emmanuel,

Thanks for the reply. I am using Sophos XG
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0 emmosophos over 3 years ago in reply to Raymond Tan

HEllo Raymond,

Thank you for the follow-up.

Please share the SSL VPN logs of the SSL VPN client and do you see any connection attempts from the Public IP of the computer on the XG when this issue is happening on the computer?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 3 years ago in reply to Raymond Tan

HEllo Raymond,

Thank you for the follow-up.

Please share the SSL VPN logs of the SSL VPN client and do you see any connection attempts from the Public IP of the computer on the XG when this issue is happening on the computer?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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