Unresolved support issue- Case 04047752

Hi and thanks for reaching out to Sophos Community.

We have alerted the concerned team to get back to you at the earliest.

Thanks,

would you be able to provide the Central installer log file from C:\ProgramData\Sophos\CloudInstaller\logs\

It maybe we need to request some of the install logs but that will tell us which components are failing if it even gets to the install phase.

Thanks

Hi, how do i share the file here?

You can just drag the file into the text box to upload it.