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How can I find specifically what Sophos web control is blocking?

Benton

I have a department where 1 specific program does not perform 1 specific function if web control is enabled. I have done some minimal looking, basically checking the Event tab in the Sophos application on the machine and also looking in Sophos Cloud itself and can't see any reports of anything being blocked at all. Is there a better way to see exactly what web control is blocking to help narrow this down?



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  • 0

    Hi ,

    Can you confirm if you are using Sophos endpoint or Sophos firewall. What type of application was being blocked? If you are getting a blocking error on the endpoint, have you already validated with the application owner and add its recommended exclusions? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi ,

    Can you confirm if you are using Sophos endpoint or Sophos firewall. What type of application was being blocked? If you are getting a blocking error on the endpoint, have you already validated with the application owner and add its recommended exclusions? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0 in reply to GlennSen

    We are using Sophos endpoint. The application itself I am not extremely familiar with, but a majority of the program works without issue and it is just 1 specific function within the program that does not work with web protection enabled. If I disable web protection it works without issue. I do not get any blocked message on the endpoint which is what I am trying to find. If I could find what is being blocked I would like to setup an exclusion.

  • 0 in reply to Benton

    Hi,

    Since you were able to identify the component that causes the issue, I would suggest you open a support case then collect both Verbose logs by following this Article and SDU Once the case has been created, please DM me the case ID to help you follow-up with the case.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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