The software we developed is mistakenly considered as a virus by your company. Please provide the contact information and we will send the software to SSoftware false alarm virusoftware false alarm viruscompany for testing. Thank you very much.

Hi chuanxin shu You can submit the sample from the website: https://support.sophos.com/support/s/filesubmission?language=en_US . There is a 30 MB file size limit on files submitted directly to our website or can submit the same via email samples@sophos.com as mentioned in this article .

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Software false alarm virus

chuanxin shu over 3 years ago

The software we developed is mistakenly considered as a virus by your company. Please provide the contact information and we will send the software to SSoftware false alarm virusoftware false alarm viruscompany for testing. Thank you very much.

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Shweta over 3 years ago in reply to chuanxin shu +2 verified

Hi chuanxin shu You can submit the sample from the website: https://support.sophos.com/support/s/filesubmission?language=en_US . There is a 30 MB file size limit on files submitted directly to our website…

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0 Shweta over 3 years ago

Hi chuanxin shu

I would suggest you submit the sample files to our Sophos Labs for investigation.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Shweta over 3 years ago

Hi chuanxin shu

I would suggest you submit the sample files to our Sophos Labs for investigation.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 chuanxin shu over 3 years ago in reply to Shweta

Hello!
How will the software be sent to you for analysis?
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0 chuanxin shu over 3 years ago in reply to Shweta

Hello!
Could you please provide the contact email and I will provide the software analysis?
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+2 Shweta over 3 years ago in reply to chuanxin shu

Hi chuanxin shu

You can submit the sample from the website:https://support.sophos.com/support/s/filesubmission?language=en_US. There is a 30 MB file size limit on files submitted directly to our website or can submit the same via email samples@sophos.com as mentioned in this article.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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