I need some help please with a stand-alone machine running Windows 10 64-bit, installing Sophos Home on it. I'm a large business account holder but I've been told there's no support for Home included for our ££££ per year :-) they have directed me to Home support but you can only get support if you pay for Premium. the thing is, I don't know yet if I want Premium version - happy to pay for it but not if I can't solve the problem below....... catch-22!
I assume you guys are aware of Astrill Vpn. Like CyberGhost i think, it's one of many VPNs that can be installed to divert traffic to VPN servers.
I have installed it previously on two other Win10 machines with no issue, but on installing to a new build/different machine, I have a problem.
What happens is that as soon as Astrill is installed, no sites resolve. And I mean that's without Astrill toggled on or off. As soon as it's installed things go wrong. All sites fail and say 'ERR_CONNECTION_RESET'
I think somehow it's DNS related - I can ping and get a constant good result. Also, google (cached. I assume) works and then the bit I don't really understand is that you can see Google news results (e.g. if I hit 'BBC' into Google, I can see their news boxes on current stories) but if I click through them, again I get 'ERR_CONNECTION_RESET'
The thing is : this all starts to work perfectly if I strip Sophos Home off the laptop. Although it's a new machine, I have scanned it and it scans clear. I can't see any notifications that it's a PUA and, importantly, no way of allowing it even if it was.
Installing Astrill completely stops web sites from working so I can't even access the Sophos Home console from that machine - but from another machine , I can see the Home dashboard and I can't see any issues reported.
How does Sophos interfere with Astrill and how do I put it right please?
Can you please confirm which OS which you are using and Sophos Home version AV you have installed? Can you try turning off Web control component and see if you are still facing this issue? I would request you to run a trial of Sophos Home Premium so that you can open a support ticket and get this investigated.