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Report Forum Users?

I just received a PM from someone asking a very 'spam' like question, is there anyway to report it? It seems like the account might be fake or have been hacked.

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0 QC over 5 years ago

Hello jdobiash,

occasionally I also get dubious PMs from dubious users. like a U.S. Army General with a Yandex (Russian) email address.
I'd PM FloSupport or Gowtham Mani, dunno of a better way. It#s be nice to have a contact or write only forum for such reports.

Christian
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+1 ruckus over 5 years ago in reply to QC

Happens occasionally. Check out my post here: https://community.sophos.com/products/community-chat/f/community-feedback/101576/suspicous-privat-messages

QC there is a mods only group/forum if you need to post about users or the platform itself.

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0 QC over 5 years ago in reply to ruckus

Hello ruckus,

there is a mods only group/forum
thanks, but as it is mods only what can/should a mere user do? If I understand jdobiash correctly it's not about blocking PMs from unknown users (thus minimizing the chance of SPAM) but reporting dubious activity so that either others aren't also plagued by this user or the genuine owner can be informed of the compromise.

Christian
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0 ruckus over 5 years ago in reply to QC
QC

Agreed the moderators group is for mods only. When we upgrade to the next version of the community platform I believe there is a flag user option (hence the process can be: get a PM from a spammer > go to their profile > flag as abuse > mod/admin reviews user like you can for a post on a thread). For now I'd suggest the options of:

Post here in the Community chat group (as done)

Or PM a mod (as you suggested)
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0 ruckus over 5 years ago in reply to QC
QC

Agreed the moderators group is for mods only. When we upgrade to the next version of the community platform I believe there is a flag user option (hence the process can be: get a PM from a spammer > go to their profile > flag as abuse > mod/admin reviews user like you can for a post on a thread). For now I'd suggest the options of:

Post here in the Community chat group (as done)

Or PM a mod (as you suggested)
- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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